These Terms & Conditions govern the relationship between HungryNow Innovations Pvt Ltd and restaurants partnering on the HungryNow platform. By registering as a restaurant partner, you agree to be bound by the terms below.
1. Nature of Platform
HungryNow is a technology platform connecting customers, restaurants and delivery partners. HungryNow does not prepare food and the restaurant remains responsible for food quality and legal compliance.
2. Eligibility & Registration
Restaurant shall provide legal business name, owner details, address, PAN, bank details, UPI ID, GST details (if applicable), FSSAI licence (where applicable), operating hours, menu and contact information. Information must remain updated.
3. Menu & Pricing
Restaurant is solely responsible for menu accuracy, prices, taxes, ingredients, allergens, availability, offers and descriptions.
4. Order Acceptance
Orders should be accepted/rejected promptly. Repeated delays or ignored orders may affect platform visibility.
5. Food Preparation
Restaurant shall prepare food within committed preparation time, maintain hygiene, use fresh ingredients and notify HungryNow of unusual delays.
6. Packaging
Restaurant shall use secure packaging to avoid leakage and use tamper-evident seals wherever reasonably possible.
7. Inventory
Out-of-stock items must be updated immediately to reduce cancellations.
8. Payments
Subscription fees shall be payable as per the selected HungryNow plan. Restaurants shall not dispatch unpaid orders unless payment is confirmed or HungryNow instructs otherwise after verification.
9. Payment Verification
If a customer reports payment deducted but confirmation is pending, HungryNow Customer Support will verify the payment with the payment provider using transaction reference numbers before guiding the restaurant.
10. Payment Disputes
HungryNow will coordinate with the payment gateway/bank for pending transactions. Resolution time depends on the banking network. HungryNow will keep both parties informed.
11. Customer Support
HungryNow support will coordinate payment queries, technical issues, delivery concerns and communication between restaurant, rider and customer.
12. Customer Complaints
HungryNow may collect photographs, invoices and order details before determining the next course of action. Complaints may relate to missing items, wrong orders, quality or hygiene.
13. Food Quality Responsibility
The restaurant remains solely responsible for taste, freshness, ingredients, hygiene, quantity, expiry, allergens and food safety. HungryNow only facilitates communication and dispute handling.
14. Customer Cancellation
Cancellation requests shall be processed according to HungryNow's cancellation policy considering preparation status and applicable circumstances.
15. Restaurant Cancellation
Restaurants should avoid cancelling accepted orders except for genuine operational reasons. Repeated avoidable cancellations may attract corrective measures.
16. Rider Handover
Restaurants shall hand over orders only after verifying order number and delivery partner identity shown in the app.
17. Delivery Delay
Once the order is handed over, delivery delays attributable to the rider will be handled by HungryNow. Preparation delays remain the restaurant's responsibility.
18. Customer Unreachable
HungryNow Support will attempt to contact the customer and guide the rider as per platform policy.
19. Ratings & Reviews
Fake reviews, manipulation of ratings or incentivising reviews are prohibited.
20. Fraud Prevention
Fake orders, misuse of offers, misuse of customer information, duplicate accounts and fraudulent activity may result in immediate suspension.
21. Data Privacy
Customer information shall only be used for order fulfilment and handled confidentially.
22. Intellectual Property
HungryNow trademarks, logo and software remain HungryNow property. Restaurants may use branding only with permission.
23. Confidentiality
Commercial information exchanged between the parties shall remain confidential.
24. Performance Monitoring
HungryNow may monitor acceptance rate, preparation time, cancellation rate, customer feedback and compliance with platform standards.
25. Suspension
HungryNow may suspend accounts for fraud, food safety concerns, expired licences, repeated violations or misuse of the platform.
26. Termination
Either party may terminate the relationship subject to settlement of outstanding obligations. HungryNow may terminate immediately for serious misconduct.
27. Limitation of Liability
HungryNow acts as a technology platform and is not responsible for food preparation, ingredients or restaurant hygiene.
28. Force Majeure
Neither party shall be liable for delays caused by natural disasters, government actions, internet outages, banking outages or similar events beyond reasonable control.
29. Amendments
HungryNow may revise these Terms from time to time. Updated terms become effective after notification.
30. Governing Law
These Terms shall be governed by the laws of India. Jurisdiction and dispute resolution shall be specified in the final executed agreement.
31. Guiding Principles
HungryNow is committed to transparency, fair dealing, timely dispute resolution and long-term partnerships with restaurants.
Contact
For questions about these terms: Hello@hungryynow.in
HungryNow Innovations Pvt Ltd, 188, Rajas Society, Katraj, Pune — 411046, Maharashtra, India.